West Quay employs 12 receptionists split over its two sites in Barry and Rhoose.
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. Please don't therefore be offended if they ask questions about your health condition - they simply want to help you find the most appropriate appointment or give advice they have advised to by the GPs.
They also perform other important tasks such as administering repeat prescriptions and dealing with prescription enquiries, dealing with patient records and carrying out searches and practice audits.