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Noticeboard

Practice update 

Surgery Closure

 

The surgery will be closed on Wednesday 19th June from 13:00 for essential staff training.

Our phone lines will be open as normal the following day (Thursday 20/06/2019) from 08:00 with the surgery opening at 08:20.

If you require medical attention at any time when the surgery is closed see below:-

Resources such as NHS Direct or Choose Well provide information including a symptom checker tool and advice on how best to treat your symptoms:

NHS Direct:   0845 46 47 or           http://www.nhsdirect.wales.nhs.uk/

Choose Well                         http://www.choosewellwales.org.uk/home

Community Pharmacies are all able to provide confidential advice and in many cases medication for common ailments (A number of these are free under the Choose Pharmacy Scheme). A list of pharmacies and opening times can be found on the Cardiff and Vale Health Board Website at -
http://www.cardiffandvaleuhb.wales.nhs.uk/home

 

The GP Out Of Hours Service operates whilst surgeries are closed. This is for urgent care needs, which cannot safely wait until GP practices re-open. The service can be contacted on 01446 729562.

Accident and Emergency Departments and 999 ambulance services are for immediate life threatening conditions only.

Water Leak

Following the major water leak at West Quay Medical Centre, we are currently unable to open our automated doors at the rear entrance of the surgery.

Please use the main entrance when attending.

We apologise for any inconvenience caused.

Repeat Prescriptions

To order a prescription online from West Quay Medical Centre, Barry - Click Here

To order a prescription online from Branch Surgery, Rhoose Medical Centre - Click Here

If you are ordering your prescription online, you will be required to put a note in the comments box if somebody else will be collecting the prescription on your behalf.

Sometimes, the nurse prescriber or GP will authorise more than one prescription, especially for patients with a long term condition.  Please allow 72 hours between requesting a repeat prescription and its availability for collection.  We cannot process repeat prescription requests over the telephone as there is a much greater risk of incorrectly administering the request.

There is a deposit box for repeat prescription requests located at the front entrance to West Quay and Rhoose which may be used out of hours. A further collection box is located at the main reception desk located on the ground floor of West Quay.

You can also order online via the link at the top of this page.

We aim to deal with each repeat prescription request within 72 hours. However, if you are due for a medical review due to the length of time that you have been on a particular type of medication, we cannot issue a prescription until that review consultation with the nurse prescriber or GP has taken place.

Please also note that it is your responsibility to manage your own medication.   Whilst we understand that you may occasionally forget to order your repeat medications until you have run out, the Practice cannot deal with your requests at short notice. If you are going on holiday, you should also inform us in plenty of time to arrange for your medication to be prepared. If you leave your request too late, the Practice may not be able to process your request in time.

NSAIDs

Because of ongoing safety concerns with NSAIDs the practice is no longer accepting prescription requests for these medicines.

These medicines belong to a group of medicines known as non-steroidal anti-inflammatory drugs or NSAIDs. They can relieve pain or reduce inflammation.


Ibuprofen and Naproxen or, alternatives such as NSAID creams and gels (that you rub into your skin) can be purchased at your local community pharmacy. Ask your pharmacist for advice on the best treatment for you.

 

 
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