West Quay Medical CentreTel: 01446 722792
Rhoose Medical CentreTel: 01446 722792
Please note that the surgery will be closed on Monday 27th August.
Please be aware that x-ray results may take 3-4 weeks to be available.
Providing Feedback/Raising a Concern
If you would like to provide feedback or have a concern about the service you have received from the Doctors, or any of the team working at West Quay Medical Centre, please let us know as soon as possible, by either talking directly to the person involved, or asking to speak to the Reception Manager or the Practice Manager.
We hope that most problems can be resolved easily and quickly. If your problem cannot be resolved in this way and you wish to make a formal complaint, it should be addressed to:
Mrs Clare Evans, Practice Manager
West Quay Medical Centre
Tel: 01446 722792
We will acknowledge your complaint within two working days and aim to have responded within 30 working days. When we look into your complaint, we aim to:
We take confidentiality seriously, and it is important for you to know that in order to investigate your concern we may need to access your medical records. If you are not happy with this, then you must inform us immediately. Please be assured that only people immediately dealing with the investigation will be able to look at your notes.
Complaining On Behalf Of Someone Else
If you wish to raise a concern or complaint on behalf of a relative or friend, we will listen but we would not be able to share any clinical information with you unless we have the patient’s consent (if they have capacity).
Complaining to the Health Board
If you feel you cannot raise your complaint with us, or if you are dissatisfied with the result of our response. You can contact:
Cardiff and Vale University Health Board Concerns Team
Tel: 029 2074 4095 or 029 2074 3301
Cardiff and Vale University Health Board Headquarters University Hospital of Wales (UHW) Heath Park Cardiff CF14 4XW
You can also contact the Public Services Ombudsman if you are not satisfied with our investigation
Tel: 0845 601 0987
Advice and Support
If you wish to speak with someone independent of the Practice, or if you would like support with processing your concern/complaint, you may wish to speak with Cardiff and Vale Community Health Council, who act as the patient watchdog and can guide you through the complaints process.
Tel: 029 20 750112
Community Health Council Offices Pro-Copy Business Centre (Rear) Parc Tŷ Glas Llanishen Cardiff CF14 5DU
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You will need to make an appointment to see a GP for an initial sick note. However, Sick notes can be provided if a hospital discharge letter is produced. To renew an ongoing sick note, please attend surgery to complete the necessary request form. Please be aware sick-notes cannot be post-dated.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
Veterans’ Gateway is a useful website for Veterans. It offers advice and support surrounding housing, employment, finances, mental well being, living independently, physical health and family and communities amongst many other things.
https://www.dementiafriendlyvale.co.uk (Local services in the Vale)
NHS healthcare professionals and patients have worked with the PocketMedic team to make the series of health information films. Each film has been reviewed by clinicians and patients alike to ensure that the information they share can help you to understand and manage your condition. However, if you have any concerns or worries about your health you should contact your healthcare professional for advice.
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