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Noticeboard

Patient Notice 

New Appointment System

See further information on our home page regarding our new appointment system due to start on Wednesday 1st August 2018.

X-ray results

Please be aware that x-ray results may take 3-4 weeks to be available.

Missed Appointments

There were 70 missed appointments in June. That equates to just over 11.5 hours of a clinician’s consulting time.

Please let us know in advance if you cannot make your appointment so that we can offer it to somebody else.

You can cancel your appointment at any time by using the automated system by calling 01446 722792 and pressing option 1. 

Confidentiality & Medical Records

The practice complies with General Data Protection Regulations and access to medical records legislation.

This privacy notice explains why West Quay Medical Centre collects information about you, how we keep it safe and confidential and how that information may be used.

Locked blue folderThe practice complies with General Data Protection Regulations and access to medical records legislation. 

A detailed privacy notice is available in surgery on request, or below.

We collect and hold data for the sole purpose of providing healthcare services to our patients. In carrying out this role we may collect information about you which helps us respond to your queries or secure specialist services. We may keep your information in written form and/or in digital form. The records may include basic details about you, such as your name and address. They may also contain more sensitive information about your health and information such as outcomes of needs assessments.

We maintain our duty of confidentiality to you always. We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), or where the law requires information to be passed on.

Confidential patient data will be shared within the health care team at the practice, including nursing staff, admin staff, secretaries and receptionists, and with other health care professionals to whom a patient is referred. Those individuals have a professional and contractual duty of confidentiality.

A number of data sharing schemes are active locally, enabling healthcare professionals outside of the surgery to view information from your GP record, with your explicit consent, should that need arise.

We are sometimes legally obliged to disclose information about patients to relevant authorities. In these circumstances the minimum identifiable information that is essential to serve that legal purpose will be disclosed.

West Quay Medical Centre sometimes undertakes accredited research projects. Where this involves accessing identifiable patient information, we will only do so with the explicit consent of the individual and Research Ethics Committee approval.

You have the right to opt-out (or object) to ways in which your information is shared, both for direct medical care purposes (such as the national NHS data sharing schemes), i.e. primary uses of your information, or for purposes other than your direct medical care so called secondary uses.

We are registered as a data controller and our registration can be viewed online

in the public register at: http://ico.org.uk/what_we_cover/register_of_data_controllers

WQMC Full Privacy Notice

WQMC Privacy Notice for Children

The Health Improvement Network Policy

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the General Data Protection Regulations and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the Practice Manager or Reception Manager. No information will be released without the patient consent unless we are legally obliged to do so.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

 
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