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Noticeboard

Practice update 

Surgery Closure

 

The surgery will be closed on Wednesday 19th June from 13:00 for essential staff training.

Our phone lines will be open as normal the following day (Thursday 20/06/2019) from 08:00 with the surgery opening at 08:20.

If you require medical attention at any time when the surgery is closed see below:-

Resources such as NHS Direct or Choose Well provide information including a symptom checker tool and advice on how best to treat your symptoms:

NHS Direct:   0845 46 47 or           http://www.nhsdirect.wales.nhs.uk/

Choose Well                         http://www.choosewellwales.org.uk/home

Community Pharmacies are all able to provide confidential advice and in many cases medication for common ailments (A number of these are free under the Choose Pharmacy Scheme). A list of pharmacies and opening times can be found on the Cardiff and Vale Health Board Website at -
http://www.cardiffandvaleuhb.wales.nhs.uk/home

 

The GP Out Of Hours Service operates whilst surgeries are closed. This is for urgent care needs, which cannot safely wait until GP practices re-open. The service can be contacted on 01446 729562.

Accident and Emergency Departments and 999 ambulance services are for immediate life threatening conditions only.

Water Leak

Following the major water leak at West Quay Medical Centre, we are currently unable to open our automated doors at the rear entrance of the surgery.

Please use the main entrance when attending.

We apologise for any inconvenience caused.

Appointments

How do I make an appointment?

From Monday 29th October, we will be operating a “book on the day” system. This will allow patients to telephone the surgery on the day that they wish to book an appointment.

Our telephone lines open at 08:00 and close at 18:30 each evening. Please contact the surgery as early as possible for a same day appointment.

The Receptionists have been asked by the Partners to take some brief details from you about the nature of your problem, in confidence, to help direct you to the most appropriate person.

Practice telephone number for West Quay and Rhoose: 01446 722792

Pre-bookable Appointments

Practice Nurse and Healthcare Assistant appointments can also be pre-booked for your convenience - please ask a member of reception for more details when telephoning.

Nurse Appointments

If you require advice regarding the following matters please make the receptionist aware when booking the appointment with the nurse in order for more time to be allocated:

  • Complex travel advice
  • Complicated dressings
  • Asthma review

Checking-in

When you arrive at the West Quay surgery, you will find a self-check in system in the main reception area on the ground floor. This system is to check-in to see a doctor or nurse without the need to inform the receptionists. This is used to reduce queueing at the main reception desk. 

On arrival at Rhoose, please let the receptionist know you have arrived for your appointment.

We ask all patients to arrive a minimum of 5 minutes before the appointment time; this helps ensure the smooth running of everyone's appointments.

Late arrival

Given the demands on doctors' and nurses' time, we cannot guarantee you will be seen if you arrive beyond the appointed time. If you are more than 10 minutes late for an appointment, you will be asked to re-book your appointment.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the appointment to somebody else.

 

 

 
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