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Patient Notice 

New Appointment System

See further information on our home page regarding our new appointment system due to start on Wednesday 1st August 2018.

X-ray results

Please be aware that x-ray results may take 3-4 weeks to be available.

Missed Appointments

There were 70 missed appointments in June. That equates to just over 11.5 hours of a clinician’s consulting time.

Please let us know in advance if you cannot make your appointment so that we can offer it to somebody else.

You can cancel your appointment at any time by using the automated system by calling 01446 722792 and pressing option 1. 


Our appointment system is changing from 01/08/2018, please see further details below:

New appointment system starting 01/08/2018

You can make an appointment to see a doctor, nurse practitioner, nurse or healthcare assistant by telephoning the surgery. 

Consultations are by appointment only at all surgeries. You may be asked for details of why you need an appointment by the receptionist. This will allow us to direct you to the most suitable healthcare professional or clinician.

We normally allow 8 minutes for an appointment. It is often difficult to effectively manage more than one problem at each consultation, but if you feel you will need more time, please tell the receptionist.

Telephone lines are open at 08:00 and close at 18:30 each evening.

Please note that phone calls may be recorded for training and monitoring purposes.

To make an appointment in person, please refer to our opening times tab.

Pre-bookable Appointments

GP appointments can be booked up to two weeks in advance. Nurse appointments can also be pre-booked for your convenience - please ask a member of reception for more details when telephoning.

Automated Telephone Booking Service

You can book an appointment to see one of our doctors using Patient Partner day or night. You do not have to wait until 08:00 to ring the surgery, we release appointments for the following day at 18:30 the night before. 

If you want to book an appointment using our automated system to see one of our Doctors, all you need to do is select ‘1’ when you ring the surgery and then follow the prompts to book an appointment.

You can select if you want to be seen at West Quay or at Rhoose; if you prefer to see a male or female doctor or if you want to be seen in the morning or afternoon. You can now also select a named GP when booking an appointment at West Quay Medical Centre.

There are some limitations. What you can’t do is pick a specific day or time to be seen. We also do not offer nurse appointments using Patient Partner although we will be looking to offer this option in the future.

You can also change an appointment, or cancel an appointment using Patient Partner.

Telephone Advice

If you feel you do not need an appointment or visit, then you may request routine telephone advice. It is therefore important that you keep your contact details up to date.

Nurse Appointments

If you require advice regarding the following matters please make the receptionist aware when booking the appointment with the nurse in order for more time to be allocated:

  • Complex travel advice
  • Complicated dressings
  • Asthma review


When you arrive at the West Quay surgery, you will find a self-check in system in the main reception area on the ground floor. This system is to check-in to see a doctor or nurse without the need to inform the receptionists. This is used to reduce queueing at the main reception desk. 

On arrival at Rhoose, please let the receptionist know you have arrived for your appointment.

We ask all patients to arrive a minimum of 5 minutes before the appointment time; this helps ensure the smooth running of everyone's appointments.

Late arrival

Given the demands on doctors' and nurses' time, we cannot guarantee you will be seen if you arrive beyond the appointed time. If you are more than 10 minutes late for an appointment, you will be asked to re-book your appointment.


If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the appointment to somebody else.



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