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Noticeboard

Opening Hours over the Christmas period

Friday 22nd December - 08:00- 18:30

Monday 25th December - Closed

Tuesday 26th December - Closed

Wednesday 27th December - 08:00 - 18:30

Thursday 28th December - 08:00 - 18:30

Friday 29th December - 08:00 - 18:30

Monday 1st January - Closed

Tuesday 2nd January - 08:00 - 18:30

Should you require urgent medical advice whilst we are closed, please contact the Out of Hours Team on 01446 729562

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Audiology

Audiology Stock PhotoAudiology is the discipline concerned with assessment and treatment of hearing and balance disorders. Our specialties include:

  • Hearing Assessment
  • Hearing aid fitting and rehabilitation; hearing aid repair service
  • Hearing therapy; tinnitus assessment, intervention and rehabilitation
  • Vestibular/balance assessment, intervention and rehabilitation
  • Paediatric services
  • Cochlear Implant/BAHA Adults and Children

The department offers a satellite clinic in Barry at West Quay Medical Centre.

All patients are encouraged to have a reassessment of their hearing three years after the initial fitting of their hearing aid. If they feel that their hearing is worse at any time within this time period, they may also phone the department to make an appointment. If the patient feels that they would like a second hearing aid or would like to see a hearing therapist, please phone the department for an appointment (details below).

At each appointment, every patient will be asked for consent to have any procedures performed and also consent to have their representative / relative / friend / significant other present during the appointment.

Audiology Appointments

Our clinics have the following open access times:

West Quay Medical Centre, Hood Rd, Barry

All appointments for hearing aid fittings, hearing tests, hearing therapy and reassessments are booked and must be made through out booking line at the University Hospital of Wales.

From 13 March 2017, all of our repair sessions are on a walk-in basis on a Monday or Thursday only from 09:00 to 12:00 noon and 13:30 to 16:00.

Hearing aid repairs

Our clinics have the following open access times for hearing aid repairs. Please come and sit in the audiology waiting area and the technician will call patients in the order that they have arrived.

All of our repair sessions are on a walk-in basis on a Monday or Thursday only from 9.00 am to 12.00 noon and 1.30 pm to 4.00 pm.

Please phone / minicom (textphone) the Audiology Department on 029 2074 3011 for appointments at West Quay and for any audiology queries.

A lost aid charge of £65.00 may be incurred if the hearing aid has been damaged through misuse or if lost. If you are to be charged for a lost hearing aid and you would like this replaced at West Quay Medical Centre then a cheque should be made out to the Audiology Department before the hearing aid will be re-issued.

Postal Services

If the patient is unable to attend the clinic for any reason or cannot wait for a repair appointment then a postal service is available. Please enclose the hearing aid and a brief description of the problem, along with the hearing aid. It will be serviced the day it is received and sent back to the patient's home address by second class post.

Postal repairs should be sent to:
Clinic 9 Outpatients
Hearing Aid Clinic
UHW
Heath Park
Cardiff
CF14 4XW

Batteries

All batteries are provided free of charge on a yearly basis.

The patient or a representative can visit Outpatients Clinic 9, UHW, during our opening hours to collect batteries. Patients can also phone our main centre to request batteries to be posted to them.

Enquiries

You can contact our helpline by phone/minicom (textphone) on 029 2074 3011.

The helpline can be very busy at times. If you are unable to get through please leave a message on our answering machine and we will get back to you.

Alternatively you can email Audiology.Helpline.CAV@wales.nhs.uk.

 
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